GDPR Privacy Policy

  1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and customers users; in this policy we explain how we will handle your personal data.

1.2    We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

1.3    We are a Business to Business Service Provider therefore do not collect, store or process the personal data of individuals visiting our website. We do however collect, store and process the data of individuals representing their company or business when making requests for our services.

  1. How we use your personal data

2.1    In this Section 2 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

2.2    We may process data about your use of our website and services (“usage data“). The usage data may include: your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing your use of our website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.3    We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is you or the company your represent. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.4    We may process information contained in any enquiry you submit to us regarding products and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is consent and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.5    We do not process any information relating to transactions, including purchases of goods and services, which you enter into with us through our website (“transaction data“). However transaction data is processed “offline” and may include your contact details, and the transaction details. The transaction data may be processed for the purpose of supplying the services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us.

2.6    We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.7    We may process your company name, email address, telephone and mobile number and our point of contact name and email address within your company. As a Business to Business service provider acting on your behalf under our contractual agreement with you, we may process the data you provide to us in order to fulfil our contractual agreement. All Business to Business Service Agreements are draw to meet your unique requirements therefore the data required from you will be specific to the service agreement and will be clearly specified in your service agreement with us.

2.8    In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, and/or in order to protect your vital interests.

2.9    Please do not supply any other person’s personal data to us, unless we prompt you to do so.

  1. Providing your personal data to others

3.1    We will not disclose the personal details of our customers to 3rd Parties.

3.2    Financial transactions relating to our services are processed internally and are not shared with 3rd Parties.

3.3    In addition to the specific disclosures of personal data set out in this Section 3, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests.

 

  1. International transfers of your personal data

4.1    We do not as part of our business or in providing you with services through our contractual obligations with you transfer your personal data.

  1. Retaining and deleting personal data

5.1    This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2    As a Business to Business Service Provider Personal data that we process for any purpose will be extremely limited and shall not be kept for longer than is necessary for the purpose of fulfilling our contractual obligations.

5.3    We will retain and delete your personal data as follows as specified in your service contract with us.

5.4    Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests.

  1. Amendments

6.1    We will update this policy from time to time by publishing a new version on our website.

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3    We may notify you of changes to this policy by email.

  1. Your rights

7.1    In this Section 7, we have summarised the rights that you have under data protection law. We would like to remind you that as a Business to Business service provider, we primarily process data as it relates to businesses and companies and the only personal data we hold is that of our primary company contact and that this data is minimised for the explicit purpose of being to perform our contractual obligations – however we also understand that people move from one company to another, or are promoted therefore if you have been a key point of contact for one of our customer companies you have the right to request the following:

7.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)     the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

  1. About cookies

8.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that we use

9.1    We use cookies for the following purposes:

 Analysis – we use cookies to help us to analyse the use and performance of our website. Cookies used for this purpose will identify the pages that you visit on our website, the browser and operating system you computer uses, your location and

Cookie consent – we use cookies to store your preferences in relation to the use of our website. On arriving at out website for the first time you will be asked to consent to our cookie.

  1. Cookies used by our service providers

10.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

10.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

  1. Managing cookies

11.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)     https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

11.2  Blocking all cookies will have a negative impact upon the usability of many websites.

11.3  If you block cookies, you might not be able to use all the features on our website.

  1. Our details

12.1  This website is owned and operated by Epic Telemarketing Services Ltd.

12.2  We are registered in England and Wales under registration number 4435231, and our registered office is at Lancaster House, 1 Sopwith Crescent, Hurricane Way, Wickford, Essex SS11 8YU

12.3  Our principal place of business is at 1 Point Road, Canvey Island, Essex SS8 7RT.

12.4  You can contact us:

(a)    By post, using the postal address as above.

(b)    Using our website contact form.

(c)    By telephone on the contact number published on our website.

(d)    By email, using the email address published on our website.

  1. Data protection officer

13.1  Our data protection officer’s contact details are Karon Robertson, 1 Point Road, Canvey Island, Essex SS8 7RT.