Case Studies

Our process starts with a detailed meeting to plan the campaign, set targets and objectives.

Then we make sure you have the correct prospects. This is crucial, as the data we call from is incredibly important. It is either provided by the client or we will obtain data, based on our discussions. This will maximize the budget when you come to calling the data. It's the difference between taking a shotgun approach -- calling all contacts on a less detailed database, or being more strategic about your contact list in the first instance.

Before we start calling, many of clients like to come and meet the team and give a small presentation. This is not always needed but it does transmit the enthusiasm the client has for their product or service to the team involved.A script is written and agreed with diary dates confirmed.

We then quietly but effectively start your campaign to achieve the desired results (MORE BUSINESS). This allows you to continue your business in the knowledge that we are providing you with new leads and appointments. 

CASE STUDY 1 

When I started my business I built up a client base as a result of conducting telesales myself. But as the business grew I found that in order to sustain new business while delivering a quality service I had to outsource telesales. I must have visited about half a dozen agencies after finally choosing a local agency over Epic.Things however did not work out with the local agency. Rather than making us money lead generation was costing us money and I had to let them go. I returned to Epic and gave them a chance to prove to me just how good they are. Epic impressed me from the off. In their first month they helped me convert more appointments than the other agency did in 3 months. I'm very pleased with the service to date and would have no hesitation in recommending Epic. I often say the mark of a good business is the strength and leadership of its manager, there can be no doubt that with Karons' leadership Epic will deliver a professional service and manage its clients expectations with great results 

Carlo Pegna - Legal & Operations Manager, Master Collections